Once an order is placed, you have the right to request a cancelation any time until the order is shipped. Orders cannot be canceled once you have received a shipping notification via email. Once an order has been canceled, a refund will be issued but may take 5-7 days for it to appear in your account, depending on the bank or payment type. To request a cancelation, contact us at petpyvesanimation@gmail.com

PetPyves cannot offer refunds for items that were sent in good faith and received in the condition that was promised according to your order receipt. We are a small business operated by a single person! If you do have any issues with your order however, please see below and we'll be happy to help!

PetPyves cannot offer any kind of returns or exchanges as products are manufactered to order. However, if you need a refund for any reason, see the policy above

Payment information is always encrypted & secured through Wix. Information collected on this site is to be used for the sole purpose of fulfilling orders and will not be used by the owner of this site for any other purpose.

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) when using this site. You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services. We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, scammers, resellers, AI users, or distributors.

Please review your order and contact us within 7 days of receiving it at petpyvesanimation.com if any item is defective or if you received the wrong item. We will review your order and correct the mistakes at no cost to you or we will provide a full refund. Please note that these policies to not apply after 30 days past the date the packaged is received by the seller. If the item is broken after this time, no replacements, refunds, etc. will be offered.

Chargebacks (disputes filed through PayPal and credit card companies) have the potential to harm small businesses like PetPyves. Please read through all of these policies before placing an order to understand this site's procedures. If a chargeback is issued against this site, since the policies are clear and accessible, we will consider it evidence of the buyer's fraud-like behavior. We will show evidence (such as time stamp of the buyer's agreement to terms) to get the chargeback disputed.